Job Details

SoundThinking is a leader in AI-based technology solutions for law enforcement agencies and security teams in the enterprise sector. Our suite of tools—including industry-leading gunshot detection, investigative database and case management, patrol management software, LPR/ALPR technology, and weapons detection—empowers over 300 customers and approximately 2,100 agencies to enhance efficiency, effectiveness, and equity in public safety.

Overview

The Director of Learning and Enablement is responsible for building and continuously refining an internal education ecosystem to promote employee growth and continuous education, driving business objectives and performance, and fostering an innovation culture. Operating as a change agent, the successful candidate will move all employees towards an AI-centered organization. The ideal candidate will be proficient in utilizing various tools and systems to deliver high-quality products and services effectively. Their expertise will be instrumental in driving the success of our internal processes, organizational readiness, and aligning with SoundThinking's core values of Trust, Innovation, Performance, and Collaboration.

• Developing a multi-year education vision and strategy supporting business objectives, customer focus, and education programs
• Driving a culture of continuous learning and development throughout the company with the goal to move all employees towards an AI-centered organization
• Ensuring our internal training system is organized and accessible, user-friendly, empowering employees to find the resources they need quickly and efficiently.
• Providing ongoing support to ensure all employees know where to find essential materials, fostering efficiency and collaboration throughout the company.
• Creating and refining content into professional, engaging, and interactive training materials, ensuring materials are current and adhere to company security policies
• Incorporating testing at intervals to assess learning retention, with the option for retests to ensure comprehension
• Partnering with management groups and HR Business Partner to incorporate learning into employee goals and professional development
• Conducting surveys and/or questionnaires to solicit feedback, gather insights on learnings and development needs, preferences and barriers
• Increasing participation in training programs through gamification, incentives and/or recognition

Minimum Qualifications

• 8+ years education and/or training experience, 5+ years in a leadership role
• Prior content creation experience for all levels which supports a professional and engaged learning experience
• Experience using modern online tools such as AI to find, produce and deliver content
• Demonstrated business acumen
• Prior success championing AI within an established organization
• Strong analytical, time management and problem-solving skills
• Ability to develop strong working relationships and work with all levels of employees
• Excellent written, verbal, and non-verbal communication skills
• Bachelor's degree or equivalent work experience or a combination of both
• Must be able to work onsite the required hybrid schedule and travel up to 10%

Location: Fremont, CA or Iselin, NJ

Hybrid Workplace: SoundThinking follows a hybrid schedule for employees who live equal to or less than 50 miles from one of our office locations, which include Fremont, CA, Tucson, AZ, Washington, D.C., or Iselin, NJ. Employees are expected to work onsite 3 days per week – the specific days are dependent on the office location.