Job Details

We are looking for skilled FRONT DESK ATTENDANTS to join the Sunnyside Resorts team! The starting rate is $23/hr and we are looking for full-time and part-time candidates who can work year-round. Must be available to work weekends, holidays, days, and evenings.

BENEFITS

• Medical, Dental, and Vision insurance for qualifying employees
• Free access to counseling and well being coaching through Employee Assistance Program
• Holiday Pay - Time and a half for Thanksgiving, Christmas Eve, and Christmas Day
• Paid Time Off: Vacation and Sick Leave
• Employee Meal Program with Fresh cooked meals during each shift
• 50% Food and Beverage discount at all T S Restaurants
• Referral Program
• Anniversary of Employment Gift Program
• Rewards and Recognition program (quarterly awards, safe-work practice incentives, and more!)
• Holiday Party
• Legacy of Aloha Scholarship Program

PREFERRED / REQUIRED SKILLS:

• US Work Authorization Required. We use E-Verify to confirm Employment Eligibility Verification.
• Reliable transportation required.
• Experience: One year administrative or clerical experience preferred.
• Computer Skills: One year administrative or clerical experience preferred. Experience with Point of Sale System a plus.
• Certificates & Licenses: Must take and pass all training tests 90% or higher.
• Must be at least 21 years of age.

ABOUT US:

Sunnyside Restaurant and Lodge was remodeled and re-opened by T S Restaurants in June 1987 on the beautiful west shore of Lake Tahoe. The resort includes 23 mountain-inspired guest rooms, a 25-boat marina, and stunning views of Lake Tahoe from every seat in the restaurant. Sunnyside has been a landmark in Lake Tahoe since the 1950's and, as the best restaurant and lodge on the west shore, it has become a "classic' in Tahoe. Learn more at

POSITION SUMMARY

Provide the highest level of quality and service to our guests. Act as the first point of contact for guests as they arrive at the restaurant and lodge and assist them with visit accommodations and dining arrangements.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Assist guests with checking in and out of lodge.
• Assist guests in making room reservations over the phone or online.
• Offer and assist guests with carrying their luggage to and from their room on the first and second floors of lodge.
• Communicate all lodge policies to guests, such as daily rates, cancellations, and specials.
• Work with housekeeping to ensure rooms are clean and welcoming for incoming guests.
• Re-stock and take down the continental breakfast.
• Assist guests with concierge services such as dinner reservations at ours and other restaurants, recommending hiking, boating, and other activities
• Assist guests in making reservations as they call or arrive at the restaurant utilizing the reservation book or Open Table reservation system.
• Answer questions regarding restaurant hours of operation, menu items, and assist guests with any other requests as needed.
• Answer incoming telephone calls within 3 rings in a friendly and professional manner.
• Be able to multi-task between assisting guests as they arrive, answering the telephone, and assisting co- workers.
• Perform restroom checks to ensure they are clean and adequately stocked.
• Collect and clean each menu as well as clean and restock the Greeter work stations.
• Must be dependable, report to work as scheduled and on time, and follow all policies regarding attendance.
• Work in a safe manner and report any safety concerns; personal, employee or guest injury.
• Follow food safety program guidelines of handwashing, bare hands, hygiene and health.
• Can perform all functions of the Logo Sales Job Description.

POSITION QUALIFICATIONS

• Guest Oriented - Ability to take care of the customers' needs while following T S procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations and fast paced environment.
• Safety - Ability to identify and correct conditions that affect employee safety as well safely operate and handle all required equipment, appliances, and tools. Follow all safety policies and procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication - Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. Ability to actively attend to, convey, and understand the comments and questions of others.
• Response to direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.
• Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Neat and well groomed.

PHYSICAL REQUIREMENTS

(Occasionally - up to 33% of the time; Frequently - from 34% - 66% of the time; Constantly- more than 66% of the time)

• Stand Constantly
• Squat or Kneel Occasionally
• Walk Constantly
• Bend Frequently
• Use hands / fingers Frequently
• Lift/carry 11-20 lbs Constantly
• Reach Outward Frequently
• Lift carry 21-50lbs Frequently
• Reach above shoulder Occasionally
• Push/pull 10-25lbs Frequently
• Climb (stairs) Constantly
• Push/pull 26-40lbs Frequently
• Sense of Sound (Hear verbal requests by guests, coworkers, and managers)
• Vision (Near, Distance, Color, Peripheral, Depth Perception)
• Ability to wear Personal Protective Equipment (PPE) (Non Slip shoes)

WORK ENVIRONMENT

Fast paced, high-energy, moderately noisy environment containing multiple personality types. Can become crowded and can become high-pressure.