Job Details

The Housing Authority of the County of San Mateo is pleased to announce its recruitment for the position of Housing Programs Supervisor.

The Housing Programs Supervisor is an integral part of the Housing Authority team, and in general is responsible to:

• Monitor and supervise the day-to-day operations of the assigned team of the Housing Authority of the County of San Mateo (HACSM).
• Direct and guide staff to ensure high-quality service delivery and effective use of resources.
• Assist in the development and implementation of policies, procedures, and guidelines used to administer HACSM housing programs.
• Oversee and supervise the processes and activities of the assigned team which may include inspections, initial eligibility, continued eligibility, special programs, occupancy, customer service, policies and procedures implementation, or other areas as assigned.

HACSM is federally funded through the Department of Housing and Urban Development (HUD) and provides housing assistance to low-income families throughout San Mateo County. HACSM has an annual budget of more than $150 million andis a component unit of the Housing Department of the County of San Mateo but is a separate entity that utilizes different case management and financial reporting systems from the County. In addition, HACSM has separate payroll and benefits from the County of San Mateo. HACSM employees are not County employees.

Duties include, but are not limited to the following:

• Plan, direct, and coordinate, through subordinate level staff, the department's work plan by reviewing, evaluating, and assessing workloads, work methods, procedures, and administrative support systems; and provide technical expertise, identify opportunities for improvement, resolve problems, and direct and implement changes.
• Recruit, train, develop, and evaluate staff; conduct regular team and one-on-one meetings to provide guidance to staff on various topics; work with employees to develop skills or correct deficiencies; implement discipline and termination procedures; and monitor service contracts to oversee the performance contract employees (if any).
• Participate in the development of Department goals and objectives and implement and monitor adherence to policies, procedures, work rules, and methods, for each assigned program.
• Work with the management team to provide feedback on proposed policies and procedures and implementing regulations.
• Ensure compliance with all applicable regulations, standards, policies, and procedures; develop and implement internal mechanisms for the continuing review of programs administered by the team; and review the resultant data and make recommendations based on that data.
• May participate in the development of the Administrative Plan and Moving to Work (MTW) Plan and Report and recommend and initiate changes needed in Agency policies, procedures, or work plans and implement required changes in existing federal and state programs.
• Review and provide technical expertise with special cases and/or investigative reports alleging program abuse; approve housing program assistance terminations; and refer complex cases, along with a recommended course of action, to the Rental Programs Manager.
• May conduct and/or participate in informal hearings, and formal legal hearings, and work with legal advocates as required.
• Work closely with other HACSM departments, outside public agencies, and other sources to coordinate activities, respond to inquiries from the public, and represent HACSM as needed at community, professional, and political events.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job competencies.

Education and/or Experience

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

• Equivalent to a bachelor's degree (120 units) in Public Administration/Social Science, Business, or any equivalent degree within a generally related field.
• A minimum of five (5) years professional and administrative experience in public administration as well as programmatic responsibility, or some acceptable combination of education and experience. It is preferable that any qualifying experience should include some background in program compliance and HUD reporting.
• Experience which would be equivalent to and substituted for the educational requirements would be from any employment position in which the essential functions of this position were performed preferably within a Housing Authority, housing non-profit, or government/municipal organization.
• Experience used to satisfy the education requirement must be in addition to any other experience requirement of this position. One (1) year of actual experience in performing the essential functions of this position would be equivalent to one (1) year of the education requirement (30 units).

Job Competencies

• Multi-Tasking and Deadline Management – Ability to manage several tasks simultaneously, prioritize work, and work under pressure to meet deadlines.
• Staff Management/Technical – Knowledge of supervisory practices and principles, ability to manage staff, including extensive knowledge of the key policies, procedures, and assigned staff's functions, and ability to ensure high performance of staff.
• Problem-Solving – Ability to solve problems, exercise sound judgment, and make decisions based on accurate and timely analyses.
• Organizational Administration – Awareness of organizational structures and organizational management.
• Project Management – Ability to manage a project from start to finish, on time and on budget.
• Interviewing and Investigations – Knowledge of a variety of interviewing techniques and the principles and practices in conducting investigations, and the ability to document findings for use in administrative proceedings and hearings.
• Communication Skills - Strong communication skills including the ability to understand complex issues and explain to others in a concise, straightforward manner and compose and edit documents and effectively express complicated topics.
• Technical – Knowledge of housing-related federal, state, and local codes and laws relative to program development; knowledge of tenant and owner rights and responsibilities related to housing; knowledge of negotiation techniques and principles.
• Technical – Knowledge of the details of the Section 8 Housing Choice Voucher Program programs administered by the HACSM and their rules, regulations, requirements, and guidelines; and knowledge of health, safety, sanitation, and structural factors involved in residential housing.
• Technical – Knowledge of the Moving to Work Demonstration program.
• Leadership – Ability to develop, mentor, and motivate staff with tact and diplomacy; ability to exhibit professionalism and lead by example; ability to assist and serve as a back up to other employees of the department as needed.
• Technical – Knowledge of local housing market conditions.
• Critical Thinking Skills – Ability to comprehend and interpret complex rules, regulations, and laws.; Ability to identify and respond to community and Board issues, concerns, and needs.

Certificates, Licenses, Registrations

Must have possession of or the ability to immediately obtain and retain a valid California Driver License and a driving record acceptable to HACSM.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, and attend onsite and offsite meetings. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone.

This is an Open and Promotional Recruitment. Anyone may apply.

The examination process for this recruitment will consist of an Application Screening (weight: pass/fail), and an Interview (weight: 100%), which may include the evaluation of a brief writing exercise given immediately preceding the interview. Applicants must successfully pass the Application Screening to move forward to the interview. Candidates must successfully pass the interview to be placed on the eligible (hiring) list.

Depending on the number of applications, a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position. For that reason, not all applicants with the minimum qualifications are guaranteed to advance through the recruitment.

All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click "Apply". If you are not on the County's website, please go toto apply.In addition to completing the standard Employment Application form, responses to the Supplemental Questionnaire (attached to the application form) must also be provided.

TENTATIVE RECRUITMENT SCHEDULE
Deadline for Applications: May 12, 2025, by 11:59 PM
Application Screening: May 14-15, 2025
Panel Interview: May 28-29, 2025

HACSM is an Equal Opportunity Employer. We support building a diverse workforce and encourage applications from all candidates.

Talent Acquisition Analyst: Chet Overstreet (04282025) (Housing Programs Supervisor)