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Position Information

UC Riverside's Housing Services is recruiting for the Senior Housing Operations Manager. The full salary range for the Senior Housing Operations Manager is $66,500 - $118,300 annually. However, the expected pay scale for this position is up to $92,400 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Under the general supervision of the Associate Director of Housing Operations, the Senior Housing Operations Manager is responsible for the daily operations of a year-round residential complex housing over 1500 residents comprised of undergraduate and graduate students. The position is a key part of UCR's intersegmental housing partnership with Riverside Community College District (RCCD) and will be responsible for the establishment and then management of a "one stop shop" for services that will support the success of the RCCD students residing at the UCR campus. Will serve as the primary liaison between UCR Housing Services and RCCD ensuring clear communication, timely response, creation of new processes and managing this relationship with a strong spirit of collaboration. Supervises career and student staff along with running the administrative operations office at the complex to deliver high quality customer service. Works closely with custodial and maintenance to ensure a safe, clean and well-maintained environment. Coordinates workflow related to the processes, response and triage of: routine, after-hours, and emergency resident and facility services; utility outages; mail/parcel services; move-in and move-out activities; resource reservations and usage; space allocation; furniture, fixture and equipment (FF&E) allocations; facility inspections and vacant space preparations. Partners with Residential Education, Admissions/Enrollment, Recreation, UCPD and other campus stakeholders. Participates in campus and departmental outreach activities, including giving formal presentations. Responsible for inventory, reporting, and budget review for related scope of work. Will have on-call responsibilities and expected to respond to emergencies as well as recovery operations. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Position Information

UC Riverside's Housing Services is recruiting for the Senior Housing Operations Manager. The full salary range for the Senior Housing Operations Manager is $66,500 - $118,300 annually. However, the expected pay scale for this position is up to $92,400 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Under the general supervision of the Associate Director of Housing Operations, the Senior Housing Operations Manager is responsible for the daily operations of a year-round residential complex housing over 1500 residents comprised of undergraduate and graduate students. The position is a key part of UCR's intersegmental housing partnership with Riverside Community College District (RCCD) and will be responsible for the establishment and then management of a "one stop shop" for services that will support the success of the RCCD students residing at the UCR campus. Will serve as the primary liaison between UCR Housing Services and RCCD ensuring clear communication, timely response, creation of new processes and managing this relationship with a strong spirit of collaboration. Supervises career and student staff along with running the administrative operations office at the complex to deliver high quality customer service. Works closely with custodial and maintenance to ensure a safe, clean and well-maintained environment. Coordinates workflow related to the processes, response and triage of: routine, after-hours, and emergency resident and facility services; utility outages; mail/parcel services; move-in and move-out activities; resource reservations and usage; space allocation; furniture, fixture and equipment (FF&E) allocations; facility inspections and vacant space preparations. Partners with Residential Education, Admissions/Enrollment, Recreation, UCPD and other campus stakeholders. Participates in campus and departmental outreach activities, including giving formal presentations. Responsible for inventory, reporting, and budget review for related scope of work. Will have on-call responsibilities and expected to respond to emergencies as well as recovery operations. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements

Educational Requirements

Degree

Bachelor's degree in related area and/or equivalent experience/training.

Requirement

Required

Experience Requirements

Experience

4 - 7 years of related experience.

Requirement

Experience

Housing or other residential type property experience.

Requirement

Experience

Experience in directing, organizing, and prioritizing workload to meet required deadlines and department objectives.

Requirement

Experience

Previous supervisory/managerial experience.

Requirement

Preferred

Minimum Requirements

• Working knowledge of the organization's processes and procedures, rules and regulations.
• Working knowledge of common organization-specific and other computer application programs.
• Interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising, and counseling to effectively motivate others.
• Skills to evaluate issues and identify resolution.
• Strong service orientation with the ability to effectively manage multiple priorities.
• Strong skills in short-term planning, analysis, problem-solving, and customer service.
• Demonstrated ability to handle emergency response to a variety of minor and major situations.
• Strong budget skills and ability to operate in a fiscally responsible manner.
• Ability to use discretion and maintain confidentiality.
• Demonstrated organizational and project management skills to work successfully with a diverse group of stakeholders and staff to achieve goals.
• Highly developed judgment, decision-making and problem recognition / avoidance / negotiation / resolution skills, including skill in determining those issues/problems that need to be brought to management's attention.
  
  

Preferred Qualifications

• Understanding of facilities management and upkeep.
• Solid knowledge of common University-specific computer application programs.
• Working knowledge of policies and procedures relative to building maintenance, equipment, customer service, safety and emergency preparedness.
  
  

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
  
  

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

Generic Scope

Provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures.

Custom Scope

Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Works on issues of limited scope. Requires full knowledge of own area of functional responsibility.

Department Custom Scope

Under the general supervision of the Associate Director of Housing Operations, the Senior Housing Operations Manager is responsible for the daily operations of a year-round residential complex housing over 1500 residents comprised of undergraduate and graduate students. The position is a key part of UCR's intersegmental housing partnership with Riverside Community College District (RCCD) and will be responsible for the establishment and then management of a "one stop shop" for services that will support the success of the RCCD students residing at the UCR campus. Will serve as the primary liaison between UCR Housing Services and RCCD ensuring clear communication, timely response, creation of new processes and managing this relationship with a strong spirit of collaboration. Supervises career and student staff along with running the administrative operations office at the complex to deliver high quality customer service. Works closely with custodial and maintenance to ensure a safe, clean and well-maintained environment. Coordinates workflow related to the processes, response and triage of: routine, after-hours, and emergency resident and facility services; utility outages; mail/parcel services; move-in and move-out activities; resource reservations and usage; space allocation; furniture, fixture and equipment(FF&E) allocations; facility inspections and vacant space preparations. Partners with Residential Education, Admissions/Enrollment, Recreation, UCPD and other campus stakeholders. Participates in campus and departmental outreach activities, including giving formal presentations. Responsible for inventory, reporting, and budget review for related scope of work. Will have on-call responsibilities and expected to respond to emergencies as well as recovery operations.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Higher Education

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