GENERAL SUMMARY: The Assistant Operations Manager is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check-in procedures are followed. Actively engaging club member base, regularly greet and interact with members, and conduct member satisfaction; he/she is a direct reflection of the Operations Manager. The AOM is also responsible for the dues growth of the club by helping to maintain a friendly, customer service environment and achieving dues results each month.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Customer Service:
ORGANIZATION RELATIONSHIPS: The Assistant Operations Manager will report directly to the Operations Manager and/or General Manager. AOM will communicate and enforce all Policy and Procedures with the Operations Team. Duties require interaction with all club members and employees.
REQUIRED QUALIFICATIONS:
1) Knowledge, skills & abilities:
2) Minimum certifications/educational level:
3) Minimum experience:
4) Physical Requirements:
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
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