Job Details

Why is it great to work here?

Gold's Gym is growing fast and looking for a Customer Service Manager to help us provide world-class service to our clubs and members by utilizing in-depth knowledge of company products and programs. We'll challenge your skills, talents, and abilities and reward your every success. Here are just some of the benefits you will receive by being a Gold's Gym employee:

1. Work in a fun environment with great people
2. Free gym memberships and discounts
3. Great benefits package that includes 401k, medical, vision, and dental
4. Opportunities to grow within the company

What sets us apart from the rest:

1. Dedication to our members' successes and goals
2. Ability to provide results in every challenge
3. Integrity which creates life-long relationships
4. Passion for people in the communities we serve
5. Pride in what we do and who we are
6. Leadership development (ongoing)
7. Excellence in execution

But most of all, we are more than a gym; we are a family!

We want talented individuals who:

1. Have a positive, upbeat, and outgoing attitude
2. Are passionate about hospitality and excellence for our members
3. Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service provided to our members
4. Have fitness industry experience (preferred)
5. Have perseverance to succeed through follow-up and follow-through
6. Love to constantly learn and grow

When you come to work you'll have the following responsibilities:

Management/Leadership Duties:

1. Manage Operations team to ensure policies and procedures are followed at all times
2. Hire, train, and supervise operations team members for the front desk, kids club, and housekeeping associates
3. Assist General Manager with member and/or operational issues
4. Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time
5. Serve as liaison with cleaning team daily to ensure proper level of cleanliness is maintained at all times including daily management of the cleaning checklists
6. Work in cooperation with GM to manage/process cancellations
7. Assist GM with management of Medallia to ensure all members' concerns are addressed in a timely manner
8. Assist GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline

Operations Support:

1. Ensure that all front desk systems are followed such as proper member check-in, telephone inquiry, guest registration, cash handling, etc.
2. Direct and control all gym walk-throughs
3. Communicate with GM regarding ways to improve front desk operations
4. Responsible for communicating and following cash management procedures
5. Manage the retail sales procedures for the gym

There are some MUST HAVES:

1. Excellent communication, organization, and customer service skills
2. Understanding of basic cash procedures
3. Basic computer skills
4. Ability to handle challenging customer issues with patience, tact, and professionalism
5. Excellent training skills
6. Excellent leadership and management skills
7. Current CPR Certification

ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE A PART OF THE LEGACY TODAY!

Gold's Gym provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or genetics.