Job Details

Voice AI for developers

Vision

We're creating the shift to voice as humanity's default interface. Why voice? Because voice captures the nuance, the emotion, and the humanity of interactions in ways text alone can't: voice makes technology human again.

Mission

We're building the platform for the future of voice technology. Our market edge is extensible, reliable infrastructure designed for the full complexity of voice interactions. 18 months, 150k developers, adding 1000 every day. Give it a try here

The Role

As a member of our solutions engineering team, you'll provide world-class customer support to Vapi self-serve customers across our support infrastructure. From our inbox to Vapi forums, you'll quickly resolve technical issues, instill confidence in our customer service and product quality, and remind our customers why Vapi is a market leader in voice AI.

Outcomes

• Resolve 70+ customer support tickets each day
• Surface customer feedback to engineering and product teams to improve Vapi product quality
• Deliver outstanding technical customer support to Vapi self-serve customers

Competencies

• Prior experience using no-code or low-code tools like Make, Zaiper, and N8N.
• Experience navigating developer channels and tools, such as codebases, technical documentation, and communication channels (slack, discord, reddit, etc.)
• Communication: You can clearly articulate what's going on to both technical and non-technical stakeholders
• Cracked-ness: You're more cracked than the most cracked person on the team
• Organization: You naturally gravitate toward building systems that stand the test of time
• Startup Ready: You have a reason to be here and can make sacrifices for something uncertain
• Founder Juice: New ideas come from you, you build it yourself or annoy everyone until it's done ;)

Qualifications

• A passion for technology and proven experience in the startup/tech/evangelist community
• Prior experience in a technical role, such as developer relations, technical customer support, or software engineering
• Bonus: Experience with LLMs and conversational AI
• Self-starter: You take initiative to get shit done and figure out what's the highest value thing to do
• Bonus: Previous technical founder of a B2B SaaS company

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