Job Details

What We Look For...

We are seeking a Director of Operations to join the team to assist the General Manager in managing hotel day to day operations, maintaining product quality, service quality and profitability of the property. The Director of Operations will assure the overall success of the hotel by meeting or exceeding the planning objectives for revenue, profit, guest satisfaction and product quality. They will oversee all operations.

Our ideal candidate is:

• A confident and self-motivated individual with ability to make decisions and take responsibility for them.
• A well-suited candidate will have proven success in reacting and adjusting quickly to changing conditions and identifying practical ideas for dealing with them.

We are committed to finding creative team players who have what it takes to get the job done. Does that sound like you?

The Key Responsibilities:

• Oversees the operation of all hotel departments by setting the objectives, measuring performance and assist in supervising the department heads.
• Achieves legendary customer service goals by monitoring the service provided and developing and implementing strategies to achieve Legendary service levels. This position is empowered to guarantee total guest and associate satisfaction.
• Ensures that all new associates receive a through orientation and on-going technical training.
• Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
• Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action when necessary.
• Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.
• Monitors service and teamwork on a regular basis and counsels employees on providing legendary service and teamwork. Creates a positive work environment. Develops team members to maximize potential.
• Shares MOD responsibilities with management team.

The Model Qualifications:

• Degree in Hospitality Management preferred.
• 5+ years' experience in hands on hotel operations; proven leader, results oriented, highly creative.
• Strong experience in recruiting and retention of talent including evaluating, developing, and monitoring performance.
• F&B leadership experience preferably in a hotel with experience in menu development and pricing.
• Excellent communication skills both written and verbal.
• Must be willing to work afternoons, evenings and weekends as required.

Be Bold. Apply Now.

If this sounds like a fit, we'd love to hear from you!

Radiate Hospitality is an Equal Opportunity Employer - we welcome applicants of all backgrounds, identities, and abilities.