Job Details

NuAxis Innovations is seeking a customer-focused Help Desk Technician to support the U.S. Fish and Wildlife Service (FWS) in Reno, NV. This on-site role is part of a mission-critical IT support team delivering responsive technical assistance to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues, manage mobile devices, and ensure end-user systems remain secure, updated, and operational. This is an excellent opportunity for a technician looking to support a high-impact federal mission while gaining experience in enterprise-level IT operations. Key Responsibilities - Provide Tier 1 IT support for desktops, laptops, mobile devices, and tablets. - Respond to user requests via phone, email, and in-person support channels. - Support and troubleshoot Apple iPads, iPhones, and Android mobile devices. - Install, configure, and maintain desktop/laptop hardware and software. - Track and manage IT service tickets and escalate complex issue...Help Desk, Specialist, Help, IT, Desktop Support, Operations, Technology