Job Details

Job Title: Technology Manager
Location: Auburn, CA
Job Type: Full-Time
FLSA Status: Exempt
Reports To: Senior Operations Manager
Travel: Yes, travel is expected for this position (1% - 5% on average).
Supervisory Responsibility: No
Compensation: Negotiable, based on skills and experience.

Job Description:

We are seeking a Technology Manager to support Field Services and Training Services for Class 1 Railroads, Regional Short Lines, Transit Systems, State DOT's, as well as Railroad Suppliers, Contractors, and Consultants alike.

Required Education:

Bachelor's Degree in Information Technology, Information Systems, or Computer Science (Preferred).
Equivalent combination of technical training and/or related experience.

Required Experience:

Minimum 5 years of experience in IT.

Key Success Factors:

• Accountability: Accept full responsibility for self and contribution as a team member.
• Adaptability & Flexibility: Ability to consider a variety of issues that exist in the workplace and change from one task to another as necessary.
• Analytical Thinking: Ability to analyze and synthesize information to understand issues, identify options, and support sound decision making.
• Attention to Detail: Ability to work in a conscientious, consistent, thorough manner, and attend to details while pursuing quality when accomplishing tasks.
• Communication: Ability to clearly convey information and ideas through a variety of media to employees/clients in a clear and succinct manner.
• Customer Service Focus: Ability to provide service excellence to internal and/or external clients.
• Decision Making: Ability to identify/understand issues, problems, opportunities and take appropriate action based on available facts, constraints, and probable consequences.
• Initiative: Ability to identify what needs to be done and act before being asked.
• Innovativeness: Ability to devise new plans for quality excellence.
• Organization: Ability to maintain materials and/or records in a clean and ordered manner.
• Planning: Ability to plan and prioritize workload to manage time effectively and accomplish assigned tasks.
• Stress Tolerance: Ability to maintain stable performance under pressure or opposition (such as time pressure or job ambiguity).
• Teamwork: Promote cooperation and commitment within a team environment to achieve goals and deliverables.
• Thoroughness: Ability to ensure that one's work is complete and accurate.

Job Requirements:

• Advanced computer skills in Microsoft Applications.
• Advanced computer skills in Adobe Applications.
• Advanced computer skills in Citrix Applications.
• Advanced computer skills in LogMeIn Applications.
• Advanced computer skills in VOIP Phone Systems.
• Advanced computer skills in Mac Operating Systems.
• Advanced computer skills in Windows Operating Systems.
• Advanced computer skills in Android and iOS Operating Systems.
• Advanced computer skills in MDM Systems.
• Advanced computer skills in LMS Systems.
• Advanced computer skills in Form Automation Systems.
• Advanced computer skills in Badging Systems.
• Advanced computer skills in Salesforce Systems.
• Advanced computer skills in Accounting Software (preferred).
• High level of accuracy and attention to detail required; well organized.
• Strong technical writing, verbal communication, and listening skills.

Job Duties:

• Analyze and evaluate current network operations in order to optimize performance.
• Source and recommend changes or improvements to systems.
• Identify cyber security threats and mitigate risks.
• Perform system data backups and implement recovery plans.
• Analyze systems data and report findings.
• Design and architect system components.
• Train users on various systems.
• Set-up and configure office and field equipment as necessary.
• Performs other duties that are reasonably associated with the above essential functions and additional duties as assigned.

Work Environment:

This job operates in an office and field environment.

The Technology Manager will be based at the defined location. However, travel to other offices and to field employees will be occasionally necessary.

Work Schedule:

This position has normal working hours between 8:00AM to 5:00PM, Monday through Friday, totaling a regular 40hour/week.
The Technology Manager may be required to be on call at times, to work weekends, to work overtime, and/or be readily available on an as needed basis to provide technical support for emergency computer, phone, or network problems as they arise. In the event of catastrophic failure, the Technology Manager may be called to come in, regardless of vacation or location, to resolve any issues.

Benefits:

• Health insurance options include medical, dental, vision, and life insurance.
• Short-term and long-term disability.
• Employee Assistance Program.
• Paid Vacation and Holidays
• 401(k) Retirement Plan

Keywords:

Information Technology, IT, IT Administrator, IT Analyst, IT Manager, Network Administrator, Network Analyst, Network Manager, Support, Systems Administrator, Systems Analyst, Systems Manager.

Safety Commitment:

All employees of all levels are to remain committed to safety at all times while employed. As such, no job is so important, and no service is so urgent that we may not take time to perform all work safely. Simply put, safety is our way of life. By placing safety first, we not only ensure the wellbeing of our employees, customers, and communities, but we hold true our commitment to being the leader in safety throughout the Railroad Industry.

Closing Statement:

National Railroad Safety Services, Inc. (NRSS) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identify, age, veteran status, national origin, or any other status protected by law or regulation.