Job Details

Director of Customer & Application Support

Director of Customer & Application Support

Get AI-powered advice on this job and more exclusive features.

Irvine Technology Corporation provided pay range

This range is provided by Irvine Technology Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$130,000.00/yr - $140,000.00/yr

Our client is seeking a hands-on, customer-obsessed leader to drive and scale their technical support function. This role is ideal for someone who thrives in a fast-paced SaaS environment and is passionate about building strong teams, improving customer experience, and owning the support strategy from the ground up. With a global customer base and multiple product platforms, this is an opportunity to make a meaningful impact at a high-growth company.

• Location: Onsite in Irvine, CA
• Compensation: This job is expected to pay about $140k base annually
• No Visa Sponsorship Available for this role

What You'll Do:

• Lead and mentor a distributed support team across the U.S. and Mexico, including team leads and front-line support staff
• Oversee and improve daily support operations, escalation management, and customer communication strategies
• Build and implement scalable processes, capacity planning models, and support playbooks
• Partner with Product, Engineering, and CX teams to identify recurring issues and drive continuous improvement
• Guide the rollout and optimization of tools like HubSpot Service and support system workflows

What Gets You the Job:

• 5+ years of experience managing technical support or customer success teams within a SaaS environment
• Hands-on technical background with the ability to understand scripts, run SQL queries, and troubleshoot integrations
• Proven success managing remote or nearshore support teams and working cross-functionally with product and engineering
• Experience with customer support platforms such as HubSpot Service, Zendesk, Jira, and remote tools like LogMeIn
• Strong communication, leadership, and team-building skills with a proactive, customer-first mindset

This is your chance to lead a critical function for a fast-moving company and redefine what great support looks like. Apply today to learn more.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media and Software Development

Referrals increase your chances of interviewing at Irvine Technology Corporation by 2x

Get notified about new Director Customer Support jobs in Orange County, CA.

Irvine, CA $141,000.00-$165,200.00 5 days ago

Irvine, CA $160,000.00-$220,000.00 4 days ago

Associate Director of Ticketing and Customer Service

Buena Park, CA $96,800.00-$160,000.00 20 hours ago

Placentia, CA $100,000.00-$139,000.00 4 months ago

Fullerton, CA $135,000.00-$202,000.00 1 week ago

Orange County Director of Operations - Ambulance Services

Irvine, CA $125,000.00-$175,000.00 5 days ago

Orange, CA $144,622.00-$238,638.00 2 months ago

Director of Operations - Resident Care - West Hub

Irvine, CA $100,000.00-$130,000.00 6 days ago

Irvine, CA $145,000.00-$195,000.00 2 days ago

Principal Technical Manager (Nutraceutical)

Irvine, CA $120,000.00-$150,000.00 1 week ago

Senior District Business Manager, Neuroscience - Cobenfy - Central LA

Director Underwriting Operations - Workers' Compensation

Orange, CA $103,740.94-$129,676.18 1 week ago

Irvine, CA $150,000.00-$175,000.00 3 days ago

Personal Injury Case Manager | Operations Director

Newport Beach Medical Director or Clinical Lead - Clinical Associate or Professor of Radiation Oncology (Practitioner)

Newport Beach, CA $450,000.00-$625,000.00 1 year ago

Senior Group Manager, Hyundai Customer Care, Case Management

Irvine, CA $68,640.00-$69,000.00 20 hours ago

Irvine, CA $68,640.00-$69,000.00 2 weeks ago

San Juan Capistrano, CA $69,000.00-$90,000.00 2 weeks ago

Irvine, CA $240,000.00-$384,000.00 5 days ago

Irvine, CA $95,000.00-$115,000.00 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.