Job Details

Job Title: Payroll Liaison

Location: REMOTE

Contract: 09 months with (Possible contract extensions)

Shift: 8:00 am - 4:30 or 5:00 pm (Monday to Friday)

Hours: 40 hours a week

Description:

Essential Duties and responsibilities:

The essential functions include, but are not limited to the following:

• Manage payroll query mailbox with 24-hour response time to all payroll queries.

• Manage tickets assigned to the payroll team through ServiceNow.

• Manage bank deletion and rejection files.

• Download and save ADP payroll reports.

• Open, scan and email department mail to the appropriate payroll email boxes.

• Review and approve personnel changes in Workday. Know and adhere to established policies or guidelines.

• Review and question working title, job title, location/cost center, benefit service dates, compensation changes, etc.

• Review and take corrective action on various audit reports that indicate errors or discrepancies exist and possible discrepancies between multiple software systems.

• Attend team meetings, phone conferences, and training as needed.

• Know, understand, and follow teammate guidelines, employment policies, and department or company procedures.

• Serve as a backup to Payroll Coordinators responsibility of this position.

Knowledge, Skills, and Abilities:

• Computer literate

• Working knowledge of 10-key calculator.

• Working knowledge of general office duties.

• Customer-service oriented.

• Good verbal and written communication skills.

• Good telephone skills.

• Great active listening skills.

• Exceptional interpersonal and rapport building skills.

• A patient and empathetic attitude.

• Strong time management and organizational skills.

• Adaptability and flexibility.

• Troubleshooting skills.

• Ability to work in a fast-paced team-oriented environment.

Education:

• Minimum: High school diploma, G.E.D. or equivalent. Includes special certification required for special jobs.

Preferred: Some college.

Experience:

• Minimum: Up to and including 3 year of payroll experience.

Preferred: 3 to 5 years of payroll experience.