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As Network Engineer, you will provide technical support to customers and partners, focused on pre-sales test support, partner training and project implementation, meanwhile you also need to be responsible for service delivery quality in coverage territory.

To be successful in this role, a motivated self-starter and self-learner is preferred, possess strong customer service and technical problem solving skills.

Job Responsibilities:

• Provide back-end technical support and assistance to system integrators, distributors, and channel partners;
• Establish and continuously improve the service process system, including technical support and RMA procedures, while ensuring the quality of service delivery;
• Organize and manage regular after-sales technical training sessions (including certification programs) and technical seminars to enhance the technical capabilities of partners and resellers;
• Respond promptly to support requests from channel partners and end customers, ensuring timely and effective resolution;
• Conduct POC testing and functionality validation for new products.

Requirements:

• Minimum of 3 years of experience in sales support or enterprise networking product maintenance (from any major vendor), preferably with experience working for a system integrator or distributor;
• Strong sense of responsibility and ability to coordinate and integrate resources effectively;
• Proficient in both spoken and written English; Mandarin proficiency is a plus;
• Solid technical skills in switches, routers, wireless LANs, and network orchestration/integration;
• Possession of any of the following certifications is preferred: CCNP/CCIE, ASE/Master ASE, Aruba Certified Mobility Professional, HCNP/HCIE, JNCIP/JNCIE;
• Excellent interpersonal and communication skills, with the ability to collaborate with stakeholders at all levels.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Information Technology, and Training

• Industries

  Computer and Network Security, Computers and Electronics Manufacturing, and Computer Hardware Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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