Job Details

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This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

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VP, Technical Recruitment at The Phoenix Group

Job Title: Associate IT Engineer

Department: IT

Job Summary

We're looking for a motivated and curious IT Engineer who is excited to learn and grow in a fast-paced, client-facing environment. This role is ideal for someone early in their journey who has a strong foundational understanding of IT systems and a desire to expand into areas like Microsoft 365, Windows Server environments, and cloud infrastructure. You'll work alongside experienced engineers, assist with technical support escalations, contribute to ongoing projects, and gradually take on more responsibility as your skills develop.

Core Areas of Focus

I. Technical Support & Ticket Escalation (with Mentorship)

You'll work on higher-level tickets escalated from the service desk with guidance from senior staff, building your troubleshooting skills and technical understanding.

• Learn and apply structured troubleshooting approaches
• Support users on Windows 10/11 and Server (2016–2022) environments
• Assist in diagnosing network connectivity issues (DNS, DHCP, VPN, routing)
• Support Active Directory environments (GPOs, replication, permissions)
• Work with senior engineers to learn vendor interaction and documentation best practices

II. Microsoft 365 Administration & Security (Training Provided)

You'll assist in setting up and managing Microsoft 365 environments, learning how to manage tenants securely and effectively.

• Assist with user and license management in Microsoft 365
• Learn PowerShell scripting basics for user and mailbox administration
• Get hands-on with M365 tools like Teams, SharePoint, and OneDrive
• Begin working with MFA, Conditional Access, and security baselines
• Exposure to Defender for Office 365 and endpoint protection practices
• Introduction to Azure AD and hybrid identity environments

III. Project Support (Mail Migrations, Environment Upgrades)

You'll be part of project teams, gaining practical experience while being supported by experienced professionals.

• Participate in mail migration projects and Active Directory upgrades
• Learn about migration tools and DNS configuration (MX, SPF, DKIM, DMARC)
• Help document technical procedures and communicate updates clearly
• Begin learning about change management and best practices in rollouts

IV. Professional Skills & Growth Mindset

We value potential, curiosity, and professionalism as much as experience. You'll develop:

• Excellent communication skills for both technical and non-technical audiences
• Time management and prioritization in a fast-moving service environment
• Confidence working directly with clients and within a collaborative team
• A proactive learning approach to new tools, technologies, and workflows

Experience & Education

• Some professional IT support experience preferred, but not required
• Familiarity with Windows, networking basics, and Microsoft 365 is a plus

Bonus Skills (Not Required, But Nice to Have)

• Certifications such as CompTIA A+, Network+, CCNA, or Microsoft fundamentals
• Experience with M365 email migrations
• Exposure to Meraki, MikroTik, or SonicWall equipment
• Awareness of MSP platforms like ConnectWise
• Basic understanding of VoIP systems or unified communications

This is a growth-oriented role designed for someone ready to roll up their sleeves, expand their knowledge, and build a lasting career in IT. You'll be supported every step of the way by a team that values teaching, collaboration, and continuous learning.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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