Job Details

CUSTOMER SERVICE TELLER -RENO

Company Overview

Since our first store opened in 1986, Check City has earned a reputation as a friendly, honest, and valued provider of convenient financial services. With more than 65 stores located in multiple states, Check City offers hundreds of thousands of loyal customers an impressive range of financial services, exceptional customer service, comfortable and inviting stores, and the peace of mind that comes from working with an established national company with a solid reputation.

Tellers are primarily responsible for establishing a positive lasting impression of Check City. Their goal is to develop customer loyalty, and increase customer satisfaction and retention by showing appreciation and respect for customers, recognizing and fulfilling their needs, and recommending additional products and services. Our Tellers must have a genuine desire to deliver outstanding customer service and are committed to excellence and the Check City brand.

Check out all the great benefits that we offer!

• Medical, Dental, and Vision benefits
• Paid training
• Discount Program
• Paid Holidays
• Online Educational and Personal Development courses
• Incentives and bonus program
• 401k with company match
• Advancement Opportunities

• Maintain the highest level of professionalism and customer service.
• Utilize a series of verification and risk management processes to underwrite loans and cash checks.
• Compute interest and service charges.
• Explain, promote, and prepare retail products and services including but not limited to: Pre-paid Debit Cards, Calling Cards, Money Orders and Money Wires, Tax Preparation Services (seasonal), and Precious Metals Purchasing.
• Maintain a balanced cash drawer.
• Perform clerical tasks such as data entry, filing, and phones.
• Perform general cleaning duties as assigned.
• Resolve problems or discrepancies concerning customers' transactions.
• All other duties assigned

• Excellent verbal communication and active listening skills
• Computer literacy and the ability to type a minimum of 25 wpm and 10-key
• Good judgment and intermediate problem-solving skills
• Good organization, time-management skills, and the ability to work in a team environment
• Knowledge of basic cash handling and retail procedures (preferred)
• Sales experience (preferred)

• Must be 18 years of age or older and have a high school diploma or GED
• Must have the ability to work any shift between Monday - Saturday: 9 AM - 7 PM Sunday: 10 AM - 6 PM with no scheduling restrictions. (Days off may vary and may even be split).
• Must be willing to work at any branch location in the Reno area.
• Must be able to perform light cleaning duties, lift up to 20 lbs, and stand for long periods (2-3 hours between breaks).