Job Details

Front Desk Agent

Nestled in the heart of the Sierra Nevada mountains, Everline Resort & Spa is a year-round destination offering luxury accommodations, world-class amenities, and direct access to the beauty of Lake Tahoe. Our team is dedicated to creating exceptional guest experiences in a warm and welcoming environment.

As a Front Desk Agent, you are the first point of contact for our guests, setting the tone for their entire stay. In this role, you'll be responsible for delivering outstanding customer service, ensuring efficient check-in/check-out procedures, and addressing guest needs with professionalism and care. This is a great opportunity for someone with strong interpersonal skills who enjoys working in a fast-paced, guest-focused environment.

Responsibilities

• Greet and welcome guests upon arrival with warmth and professionalism
• Perform check-in and check-out procedures efficiently and accurately
• Handle room assignments, payment processing, and guest account management
• Respond promptly to guest inquiries, requests, and concerns
• Provide information about hotel amenities, local attractions, and transportation options
• Collaborate with housekeeping, bell services, and other departments to ensure guest satisfaction
• Maintain a clean and organized front desk area
• Follow all safety, security, and company policies and procedures

Qualifications

• Prior hospitality or customer service experience preferred
• Excellent communication and problem-solving skills
• Friendly, energetic, and service-oriented demeanor
• Proficiency in computer systems and ability to learn property management software
• Flexible schedule with availability on weekends, holidays, and evenings
• High school diploma or equivalent required
• Must be 18 years of age or older

Perks & Benefits:

• Employee discounts on resort amenities and lodging
• Team member recognition programs
• On-the-job training and career growth opportunities
• Access to resort wellness and recreation facilities (some restrictions apply)

Join Our Team: Be part of a team that values authenticity, teamwork, and delivering exceptional experiences in one of the most beautiful destinations in California. Apply today and begin your journey with Everline Resort & Spa!