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Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The spin-off is expected to be completed during 2025.

Job Description

The Manager, Technical Services (Rides & Attractions) is responsible for maintaining strategic and daily operational plans for Rides & Attractions within the Technical Services Department. The Manager provides technical guidance for all attractions under his or her area of responsibility. The Manager is responsible for the technical support of the successful specification, design, production, installation, and/or acceptance testing of the Ride & Attraction systems, including Audio, Special Effects, Projection, Lighting, Set/Scenic, Props, Show Action Equipment, Animated Figures, Ride Mechanical Systems, Ride Control, and Show Control Systems.

Responsibilities

• Ensures department understands and follows all company policies and procedures.
• Coordinates and assigns technicians to set up, install, repair, and maintain all equipment and venue operations.
• Maintains a documentation system for all attractions and ensures a daily report is completed for all activities performed during their assigned shift.
• Ensures all Ride & Attraction equipment maintains the highest level of safety in accordance with USH Policies, accepted manufacturing practices, and local standards.
• Provides technical guidance and mentoring as required to Ride & Attraction Technicians within the day-to-day detailed installation, test, and maintenance activities in the field. Builds strong team cohesion and motivation within the Technical Services Team.
• Performs all technical oversight duties and takes on all technical responsibilities in the absence of technical support personnel.
• Oversees all technical interaction with Attraction Responsible Engineers, Vendors, Sub-contractors, and other relevant third parties involved with Show and Ride systems. Develops an open working relationship with Specialty & General Contractors to ensure clear communication regarding installation, test, and maintenance activities.
• Enforces Ride & Attraction technical principles to provide a quality product and necessary deliverables to our customers. Supports and advises the Rides & Attractions Assistant Managers and the Rides Senior Director on how best to achieve this goal.
• Advises, coordinates, and is accountable to the Senior Manager, Rides & Attractions, the Senior Director of Rides & Attractions, and the Senior Director of Engineering regarding the status and engineering quality of Ride & Attraction systems, including areas of risk or potential future risks.
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations departments to maintain positive union relationships.
• Develops and implements action plans for the department's future successes including training programs, workforce planning, and rewards and recognition programs.
• Performs other duties as assigned.

This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and other discounts and perks. Salary range: $80,000 - 110,000

Qualifications

• Bachelor's degree in Engineering, Business Administration, or related field; or equivalent experience.
• 5-7 years of experience in the operation of a theme park, theatre, or related business.
• 3-5 years of operations management/team leadership experience or equivalent.
• Ability and willingness to work weekends and holidays.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

This role involves physical activity such as standing, climbing, and bending, with occasional work at heights using positioning equipment.

Desired Characteristics

• Theme Park Operations knowledge and experience.
• Excellent organizational, verbal, and written communication skills.
• Ability to work with all levels of employees and management, and assist co-workers.
• Strong interpersonal, analytical, and time management skills.
• Ability to multi-task and be flexible.
• Experience managing in a union environment.

Additional Information

External candidates may be required to attend an in-person interview at one of our locations. NBCUniversal is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics. We also consider qualified applicants with criminal histories in accordance with applicable laws. Support for applicants with disabilities is available upon request via ...@nbcuni.com.