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Director of Holocaust Survivor Services

AGENCY OVERVIEW:

Jewish Family and Children's Services (JFCS) has served the San Francisco Bay Area for 175 years. We offer world-class services to support individuals and families across all stages of life, including adoption, mental health, senior care, disability services, financial assistance, Holocaust education, and youth development. Our mission and work are rooted in Jewish values, and we serve people of all faiths and backgrounds.

POSITION SUMMARY:

Jewish Family and Children's Services (JFCS) is seeking a compassionate, strategic and highly skilled Director of Holocaust Survivor Services to lead one of the most meaningful and complex programs in our Seniors At Home division. This role offers a rare opportunity to make a lasting impact in the lives of more than 500 Holocaust survivors throughout the Bay Area.

Reporting to the Director of Seniors at Home, the Director of Holocaust Survivor Services oversees the delivery of trauma-informed, person-centered care tailored to the needs of Holocaust survivors. This role is responsible for leading a dedicated program team, ensuring culturally responsive, high-quality services, and managing a program budget exceeding $15 million annually.

The Director serves as the agency's point of contact for Holocaust-related grant funding, including the Conference on Jewish Material Claims Against Germany (“Claims Conference”) and the California Holocaust Survivor Assistance Program. This includes grant lifecycle management, budget planning, reporting, compliance, and strategic alignment with funder and agency priorities.

COMPENSATION AND BENEFITS:

• Salary Range: $125,000 – $140,000 (depending on experience)
• Employment Type: Full-time, exempt with benefits
• Employer 403(b) retirement match plus additional employer contribution (subject to eligibility)
• Cafeteria benefits plan that lets you customize coverage to fit your needs, with options like health insurance, FSAs, retirement plans, and wellness programs
• 16 holidays (10 federal and up to 6 Jewish holidays), annually
• 3 weeks of vacation and 2 weeks of sick leave, annually

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Lead all aspects of Holocaust Survivor Services programming

Ensure delivery of high-quality, culturally sensitive care aligned with Person-Centered, Trauma-Informed (PCTI) principles

Coordinate cross-functional services with care managers, volunteers, home care, and community partners

Monitor service effectiveness and manager emergency financial assistance programs

Direct all financial functions of the program, including grant management and budget oversight

Serve as liaison to funders and internal departments

Track utilization, maintain data integrity, and prepare required reports and audits

Supervise care managers and program staff with a focus on accountability, coaching, and performance excellence

Lead onboarding, training, and development efforts in trauma-informed care and compliance

Collaborate with HR and executive leadership on workforce planning and retention

Ensure timely and accurate data entry across multiple systems (e.g., SalesForce, AlayaCare, Evolv)

Update workflows, program materials, and compliance systems based on funder and agency guidelines, and client needs

Support agency-wide initiatives and uphold client privacy and legal documentation standards

JOB QUALIFICATIONS:

Master's degree in Social Work, Marriage and Family Therapy, Gerontology, or a related field required; in lieu of master's degree, relevant work experience of 10+ years will be considered

LCSW or LMFT licensure strongly preferred

Minimum of 5 years of progressively responsible experience in social services

Minimum of 3 years of experience in a supervisory or program leadership role. Highly skilled in coaching, supervising, and developing multidisciplinary staff, fostering a collaborative and accountable team culture

Understanding of Person-Centered, Trauma-Informed (PCTI) care practices and cultural humility in service delivery; ability to learn and integrate PCTI principles if not already familiar. Commitment to trauma-informed, culturally responsive, person-centered care

Demonstrated proficiency in budget development, fiscal management, variance analysis and reporting, data tracking, and compliance monitoring

Demonstrated experience working with older adults, individuals with complex trauma histories, and/or Holocaust survivors strongly preferred

Experience with grant management, compliance, and reporting, preferably in a nonprofit or human services environment. Capable of translating funder requirements into actionable procedures and clear guidance for staff

Familiarity with Jewish cultural traditions and the historical context of Holocaust survivor care

All qualified applicants are encouraged to apply, including minorities, women, veterans, and disabled individuals. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status. JFCS is an Equal Opportunity Employer.