Job Details

Wilkes-Barre, PA, USA | Hourly | 17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! | Full Time

| Health, Dental, Vision Coverage, and other employee benefits!

🚀 Ready for a Mission That Matters?

Hello, superstar! 🌟 Disabled Veteran Solutions (DVS) is looking for a 🌈 stellar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine 🛠️ - you're a vital part of a diverse and inclusive team 🤝 dedicated to making a difference 💪.

🎯 The Mission

As a Customer Advocate, you'll be a healthcare hero 🦸 for 50 to 70 people every day. You'll navigate the world of primary care doctors 🩺, medications 💊, appointments 📅, and benefits 💼 like a pro, armed with your knowledge 📚 and amazing social skills 🗣️. And the best part? You'll make a real impact on people's lives ❤️.

📋 The Details

• 🕘 Full-time position, Monday through Friday (because we all need a little weekend! 😌) • ⏰ 8-hour shifts between 8:00 a.m. and 8:00 p.m. EST • 🧠 5-week intensive orientation (don't worry, we've got your back every step of the way! 🧑‍🏫)

🛠️ Your Secret Weapons

• 👂 A great ear for listening and a knack for finding solutions • 🤹‍♀️ Ability to juggle multiple tasks like a pro • 💖 Passion for helping others and brightening their day

🎒 Your Arsenal

• 🎓 High school diploma (bonus points if you've got a degree! 🏅) • 📑 At least 1 year of experience in insurance operations • 💻 Tech-savvy and confident navigating our web-based systems • 🧾 Detail-oriented with strong follow-through

🍒 The Cherry on Top

• 🏥 Experience in healthcare/insurance • 🧠 Background in social work, behavioral health, or similar fields • 🧩 A customer service ninja with amazing problem-solving skills

🌟 Why DVS?

• 💰 Competitive pay and amazing benefits • 🇺🇸 Veteran-owned, nationally recognized company • 📈 Real opportunities for growth and professional development

What are you waiting for?

If you're ready for a mission that matters... Let's do this! 💥

Starts: September 15, 2025 Training: 8:00 a.m. - 4:30 p.m. (5 weeks) Regular Schedule: 9:30 a.m. - 6:00 p.m., Monday through Friday All times are Eastern Standard

A pre-employment drug screening and criminal background check are required prior to employment.