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Practice Director (Program Management / PMO)

About the role
The Practice Director manages the fulfillment of billable engagements and maintaining project profitability for the practice within a region. The Practice Director will also provide pre and post-sales support to our Sales Team and strategize new ways to expand the business. This position is an office-based position; Practice Directors either work remotely from a home office or are assigned space at their local office.

What you'll be doing

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Customer Relationship Management:
  • Serve as the primary services contact for major customers, ensuring alignment with business
• Strategic Planning and Growth:
  • Develop strategies to support Sales in identifying new opportunities, driving account growth, and expanding service offerings through upselling and cross-selling
• Leadership and Team Management:
  • Oversee a team of program managers, fostering a culture of excellence and ensuring the achievement of business goals
• Performance Monitoring:
  • Utilize data-driven insights to track account performance and recommend improvements
• Executive Engagement:
  • Engage with senior executives to present strategic initiatives and ensure alignment at all levels
• Provide management and leadership to the assigned team:
  • Function as a team player as well as a team leader.
  • Manage all resources and resolve any issues in their regional practice.
  • Work with Account Executives to team with engineers on engagements.
  • Project a positive attitude to fellow team members.
  • Complete all paperwork in the prescribed manner and within the prescribed time frame.
• Support sales team on proposal and solutions to customers.
• Meet customers to understand user requirements and come out with proposals.
• Prepare and/or review solutions proposals.
• Work with vendors to generate leads.
• Manage all technical, project management and scheduling aspects of a project:
  • Ensure all projects are properly scheduled and managed.
  • Participate in project Scope creation as needed and accurately assesses the time and resources required to fulfill services within this Practice.
  • Maintain technical relationships with key vendor partners at a region level.
• Provide Pre-sales Delivery Support
  • Utilize a logical problem-solving approach and clearly communicate the situation and proposed solution to the customer and to project and/or practice management.
  • Create or assist team members to create Statements of Work (SOWs).
  • Inspire trust in our internal and external customers by always conducting oneself in a professional manner.
• Maintain technical expertise in practice area
  • Develop and maintain skill set and product knowledge to maximize your value and to deliver quality services to our customers.This includes attaining designated certification requirements and attending product-specific training, reviewing technical literature, and obtaining hands-on experience.
  • Continue to develop personal training plan in accordance with your desires and the technical needs of Computacenter.
• Team with other Professional Services Leaders
  • Coordinate with Regional Directors of Engineering and National Practice Director on scheduling of local resources to facilitate quick response to engineering needs in other regions.
• Embrace and support Computacenter's mission and core values.

What you have

• Minimum of 5-7 years of experience in Pre-Sales and Field Engineering for designated practice area.
• Possess and be able to expand extensive knowledge about vendor partnerships and Computacenter solutions and be able to communicate these to the customers.
• Legally eligible to work in the United States
• Expertise in the latest technologies for designated practice area; able to communicate the different technologies in layman's terms.
• Must provide strong leadership including vision and promoting/leading change.
• Must have the ability to gauge pipeline of Sales activity vs. Technology resource needs; interacting with the Sales team to fulfill opportunity requirements.
• Strong interpersonal and communication skills with the ability to present in a group setting
• Professional self-starter, able to work collaboratively with others.
• Project a professional image and strong business acumen during customer interactions.
• Good knowledge of the industry channel dynamics.
• Possess a sense of urgency, strong organizational and follow up skills.
• Prefer a strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, OSX, Salesforce).

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us