Job Details

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated, and robotic products for precision fluid measuring. We specialize in the development, manufacturing, and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

• Provide technical support for Automated Liquid Handling Products, troubleshooting inquiries received via phone or email regarding operation, specifications, documentation, software, firmware, hardware, and best practices.
• Log all technical support issues in Customer Relationship Management software for tracking, reporting, and trending.
• Identify systemic product issues or opportunities for product improvement and communicate findings to Product Management.
• Create and update support documentation as needed.
• Host remote meetings for troubleshooting and training of distribution partners, end-users, and internal staff.
• Manage conformance reports and return material authorizations.
• Perform all other duties as assigned.

Qualifications

• Knowledge of liquid handling products.
• Basic understanding of programming concepts.
• Effective communication skills with customers.
• Problem-solving abilities.
• Strong verbal and written communication skills.

Education/Experience

• Bachelor's degree in a technical or life sciences discipline required.
• Support and/or client interfacing experience of at least three years preferred.
• Ability to maintain and control electromechanical devices required.
• Experience with personal computer builds and/or basic IT or IS preferred.

About Hamilton

• Anticipated salary range: $55,000 - $85,000/year.
• Opportunity to work on diverse, innovative design projects.
• Excellent prospects for professional growth.
• Commitment to sustainable design practices.
• Competitive compensation and benefits, including medical, dental, vision insurance, paid time off, disability insurance, 401k, tuition reimbursement, and more.
• Stable and reputable company.
• Must pass drug and background screenings.
• Personal Protective Equipment may be required, provided by the employer.