Job Details

Starting pay: $16.00 USD JOB SUMMARY Responsible for assisting guests with all aspects of hotel billing, billing requests, general information, and running all required reports. Also responsible for answering front desk incoming, administrative calls, and guest lines. ESSENTIAL DUITIES AND RESPONSIBILITIES (May include, but is not limited to the following) Runs referral/denial reports, leaves messages at appropriate rooms Distributes a list of the rooms with outstanding balances, to the Manager on Duty (MOD) Answers incoming calls within three rings and performs callbacks Responsible for Non-Zero reports Applies guest charges or comps to reservations and follows up with hosts to ensure guest services Responsible for mail and fax distribution to the department Responsible for the completion of all applicable credit card authorizations Adhere to Payment Card Industry Data Security Standards (PCI Compliance) Handles all billing disputes for the guest, businesses, account tracking, posting...Guest Service, Guest, Hotel, Representative, Service, Skills, Retail