Job Details

Description

US:NV:Carson City Patient Financial Services

Per Diem Day Shift

About Carson Tahoe Health

CTH is a not-for-profit healthcare system with 240 licensed acute care beds, fully accredited by the Center for Improvement in Healthcare Quality (CIHQ). CTH was voted 5th most beautiful hospital in the nation nestled among the foothills of the Sierra Nevada in North Carson City and only a short drive away from world-famous Lake Tahoe & Reno. We serve a population of over 250,000 and feature two hospitals, two urgent cares, an emergent care center, outpatient services and a provider network with 19 regional locations.

Summary

The Customer Service Representative serves as the hospital's primary contact for all patient billing inquiries. Acts as a liaison between Carson Tahoe Regional Healthcare and patients, providers, and payers for all post-care matters related to account resolution. Provides information regarding hospital billing practices, policies, and patient billing statements. Assists patients in understanding billing statements and details of insurance processing to ensure swift resolution of outstanding balances. Corresponds with insurance providers on behalf of patients to ensure accurate processing of claims as well as verify coverage and policy benefits. Fulfills the organization's mission of care and service by providing superior customer service to the patient community. Complies with State & Federal regulations with regard to billing & collections.

Qualifications

Required

• High school diploma (or equivalent)
• One (1) year experience in a clerical orcustomer service role
• One (1) year experience with Microsoft Office (Outlook, Word, Excel)
• Basic knowledge of medical terminology, anatomy/physiology

• Previous experience in a call center
• Experience with medical billing/collection and healthcare insurance
• Bilingual-Spanish
• Proficient with standard office equipment and PC software
• Experience in a physician office or hospital setting

• Live, work and play in one of the most beautiful regions in the world
• Enjoy an array of outdoor activities world class skiing, golf, camping, mountain biking, hiking, water skiing, kayaking, hunting and fishing
• Just next door is Beautiful Lake Tahoe
• We are minutes from Reno known as the 'biggest little city in the world' - Fine dining, nightlife, shopping and home to the University of Nevada Reno.
• Family friendly atmosphere with affordable housing & excellent school system

• No State Income Tax
• Medical, Dental, Vision, FSA, Telehealth
• Paid Time Off, Mental Health, and Volunteer Days
• 100% Vested 401K & Roth with Company Contribution
• Tuition Reimbursement
• Referral Bonuses
• On Site Education & Certification Programs
• Base Wage Increases for Relevant Advanced Degrees
• Free Calm App Subscription