Job Details

Courteously answers incoming telephone calls, and connecting/transferring to appropriate departments, guests, or other hotel/casino personnel. - Maintains open communication with fellow Operators and Supervisors regarding any last minute information or emergent situations. - Maintains current knowledge with all property services/features, as well as a familiarity of local events/attractions to accurately respond to guest inquiries. - Communicates emergency situations to supervisor/management as dictated by established emergency guidelines/procedures. - Operates public address system for paging and making property-wide public announcements. - Responsible for processing messages for in-house/future guests, as well as key personnel. - Responsible for assisting with guests special requests, such as wake-up calls. - Maintains confidentiality with all subject matter. - Work with internal and external customers to provide optimal guest service. This includes contact with various departments i...Operator, Call Center, Operations, Manufacturing, Hotel