Job Details

The Guest Experience Manager at Grand Sierra Resort is responsible for ensuring that every guest has a memorable and enjoyable stay. This role involves proactively addressing guest issues, coordinating with various departments, and implementing strategies to enhance the overall guest experience, including the casino. This role will oversee guest interactions, manage feedback channels, facilitate training programs, and ensure that all guest service standards are met. The ideal candidate will be able to juggle multiple tasks and adapt to shifting priorities; be highly productive and detail-oriented; be able to work flexible hours; exhibit strong organizational and guest service skills; have experience facilitating trainings to internal Team Members; and have strong computer literacy and software systems knowledge, with proficiency in Microsoft Office programs. Understanding how systems integrate to impact the guests stay is crucial for success in this role, as well as a guest service-fo...Guest Experience, Manager, Continuous Improvement, Operations, Guest Service, Experience, Business Services