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Tubing Operations Manager

  2025-09-05     Sugar Bowl Ski Resort     Norden,CA  
Description:

The Tubing Manager is responsible for managing daily tubing operations and activities. This role is responsible for providing a high level of customer service and safety to all guests. You will work with fellow departments to set up and manage advanced and on-site purchase for Tubing, F&B and Retailproducts. The Tubing Manager is responsible for the scheduling, preseason and in-season training and overall supervision of staff members. This position coordinates with Mountain Operations to ensure snowmaking, grooming, conveyor lift, and other equipment are properly prepared and maintained.Why Sugar Bowl?Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like.Who you are* Ability to provide a fun and positive work environment.* Must be available 7 days a week (including weekends, evenings and holidays).* Proven ability to simultaneously manage multiple complex issues.* Ability to multi-task with strong attention to detail and ability to make decisions on the spot.* Ability to develop and maintain professional and positive relationships with external groups.* Strong computer skills, and proficiency with PC applications.* Must be flexible due to a constantly changing environment.* Must be proactive and be able to work independently with little or no supervision.* Minimum of one year experience scheduling, motivating and supervising employees.* Minimum of two years' customer and guest service experience.* Supervising outdoor activities experience is preferred.* Ability to work outdoors in all temperature/weather extremesWhat you will doOn-Hill Operations* Hire, train, schedule and supervise staff members.* Organize orientation and complete all new hire documentation.* Oversee day-to-day tubing operations including but not limited to; opening and closing procedures, Parking, Tickets, Food & Beverage and Retail, Security and Patrol operations.* Actively oversee safety management.*

  • Responsible for the safety of all tubing employees.* Responsible for securing releases of liability and safety of all customers.* Responsible for all fence and sign daily implementation and maintenance.* Responsible for the completion, review and oversight of all operational daily logsLifts and Grooming* Coordinate with Mountain Operations on daily maintenance of tubing lanes and snow play area.* Maintain snow at load and unload areas as well as snow levels around facilities.* Maintain lift logs.* Work with the Lifts Director re annual inspections, maintenance etc.* Train Lift Operators to operate and perform simple maintenance on the conveyor lift and carousel.Tubes* Maintain tube Inventory. Maintain proper inflation levels. Patch, repair or discard tubes as needed.* Keep logs of condition of tubes.* Communicate with tube vendor as needed.Additional Responsibilities* Contribute to or develop as well as manage to the Tubing budget.* Schedule staff in alignment with set payroll budgets.* Coordinate with Operations departments to contribute staff to other departments midweek or request staff during particularly busy periods.* Facilitate and coordinate group activities and events.* Other job duties as assigned.You must be able to develop and implement the operation plan for Tubing, be up to date on equipment trends, manage significant company assets (inventory) and be accountable for safety and decision-making. Snow removal as necessary.Winter Benefits* Employer sponsored 401k plan after 1000hrs (and 1-yr)* Excellent professional and training development* Free ski and tubing passes for employees* Free ski passes for dependents* 50% off food at our cafeterias* Free group ski and snowboard lessons for employees* Employee discounted lift tickets for family and friends* Lift ticket discounts at tons of resorts including 24 destinations thanks to the Mountain Collective* Hotel discounts* Employee ski reciprocal programsSugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.


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