Job Details

At Bit By Bit, we've been helping organizations thrive since 1987. Originally founded as a database application development and networking company, we've grown into a full-service IT firm and a recognized leader in delivering reliable, cost-effective managed IT services across the Tri-State area.

Our team specializes in building and managing solutions that solve critical business challenges. With a unique blend of business technology expertise, certified technicians, and proven processes, we provide our clients with tailored IT solutions that improve productivity, streamline communications, and reduce costs. Beyond technology, our culture is rooted in humility and curiosity, and our vision is simple: to help untangle people and process challenges so businesses can move forward with confidence.

We are seeking a Level 2 Field Technician to join our team. This role is ideal for a technically skilled and customer-focused professional who thrives in a fast-paced environment and is committed to providing high-quality IT support. You will work directly with clients on-site, managing installations, troubleshooting, and ongoing technical support, while also collaborating with Bit By Bit's broader technical team. This is a full-time, temporary position based in New York City, with field work required around the NYC Metro area. There's a strong possibility of this position being converted into permanent.

Key Responsibilities

• Provide service and customer support during field visits or dispatches.
• Perform on-site installation, repair, maintenance, and testing of systems.
• Diagnose errors or technical problems and determine proper solutions.
• Use Bit By Bit's ticketing system to track issues, time, schedules, and escalations.
• Document processes and procedures in ITGlue.
• Follow company protocols and standard operating procedures.
• Collaborate with technical team members and communicate via Microsoft Teams and email.
• Act as remote hands for Level 3 engineers as needed.
• Manage new employee setup (PC, phone, mobile, cloud services).
• Troubleshoot Windows, Mac, iOS, and Android devices.
• Support network and server infrastructure, Active Directory, O365, Google Apps, Exchange, DNS, and backup software.
• Administer antivirus and spam filtering solutions.
• Support VMware Vsphere ESXi virtual servers.
• Liaise with ISPs, vendors, and OEMs to resolve issues and facilitate service.

Additional Desirable Skills

• Experience with Virtual Desktop Technologies (VMware, Citrix).
• Certifications or training in Microsoft, Apple, CompTIA, or Cisco.
• Firewall and switch administration knowledge.
• Familiarity with VOIP, telephony, and cable management.
• Ability to identify, diagnose, and remediate Ethernet/wiring issues.
• Basic programming knowledge a plus.

Qualifications

• Excellent interpersonal, oral, and written communication skills.
• Strong troubleshooting and problem-solving ability.
• Ability to build relationships and deliver outstanding client service.
• Minimum of 1 year experience with a Managed Services IT company preferred.
• Bachelor's degree in a technical field, trade school education, or equivalent experience.
• Valid U.S. driver's license and reliable transportation required.
• Microsoft and/or Apple certifications desirable but not required.

Salary: $35–40 per hour (based on experience and skills).