Job Details

Overview

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

We're looking for a dynamic, strategic, and hands-on Senior Leader to head our Professional Services team. In this role, you'll be responsible for driving customer success through the design, implementation, and continuous improvement of our service delivery. You'll lead a high-performing team, partner with cross-functional leaders, and play a key role in scaling our business.

Key Responsibilities

• Develop and Own Delivery Methodology: Architect, implement, and continuously refine a scalable, repeatable, and high-quality delivery methodology for all professional services engagements. Leverage AI and automation to streamline processes, improve consistency, and drive operational efficiency. Ensure alignment with company goals, customer needs, and industry best practices.
• Scale Delivery to Support Senior Consultants: Design delivery models that enable higher-level consultants to focus on strategic, high-value activities by automating routine tasks and standardizing repeatable work. Build frameworks that allow the team to deliver at scale without sacrificing quality.
• Team Leadership: Build, mentor, and inspire a team of project managers, consultants, and technical experts. Foster a culture of accountability, collaboration, and continuous learning.
• Customer Engagement: Oversee the successful delivery of complex projects for enterprise customers, ensuring high satisfaction and measurable business outcomes.
• Operational Excellence: Establish and track key performance indicators (KPIs) for project delivery, resource utilization, and customer satisfaction. Drive process improvements and operational efficiencies through the adoption of AI-driven tools and automation.
• Stakeholder Collaboration: Work closely with Sales, Product, Customer Success, and Support to ensure seamless handoffs and a unified customer experience.
• Thought Leadership: Stay current on industry trends, AI advancements, and best practices. Represent the company at industry events and with key clients as a trusted advisor.

Required Skills & Experience

• Proven experience (10+ years) in professional services, consulting, or a related field, with at least 5 years in a senior leadership role.
• Demonstrated success in building and scaling delivery methodologies for complex, multi-phase projects, including the integration of AI and automation.
• Strong understanding of project management frameworks (e.g., Agile, Waterfall, hybrid approaches).
• Experience designing delivery models that support and enable senior-level consultants.
• Exceptional leadership, communication, and stakeholder management skills.
• Ability to thrive in a fast-paced, high-growth environment.
• Bachelor's degree required; advanced degree or relevant certifications (PMP, Six Sigma, etc.) a plus.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our San Francisco office 2-3 times per week, so you can thrive in your new role and fully embrace being a Dutonian!

Compensation & Benefits

The base salary range for this position is $180,000-$275,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts!

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Comprehensive benefits package from day one
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

PagerDuty is a Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Equal Opportunity & Compliance

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty uses the E-Verify employment verification program.