Job Details

Overview

Aircall is the world's leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall: Aircall believes in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in.

We are seeking a proactive Principal Product Designer to join our team and drive the evolution of our cross-product experiences. You will work cross-functionally with Product, Engineering, Data, and Go-to-market teams on the most complex ecosystem problems to improve the end-to-end user experience.

This role is ideal for someone who loves solving complex problems, working collaboratively across functions and time zones, and solving real customer problems. Bonus points for someone who loves coaching and exploring tools and processes to help the design team solve customer problems.