Job Details

Nestled in the heart of the Sierra Nevada, Sugar Bowl Ski Resort seeks an exceptional Director of Village Services to be a guardian of our magical alpine experience. This role goes beyond traditional hospitality,it's an opportunity to create and preserve enchanting moments for our cherished homeowners and guestsin one of California's most iconic ski destinations.

As Director of Village Services, you'll be the chief experience creator of our tight-knit mountain community.Your mission is to ensure our homeowners never have to worry about anything except enjoying their incredible Sugar Bowl lifestyle. This role combines high-energy leadership, creative event planning, andmeticulous attention to detail to deliver seamless, magical experiences.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like.

• Be a guardian of a magical legacy dating back to 1939
• Work in a unique, gondola-accessed village with unparalleled charm
• Competitive salary and comprehensive benefits package
• Free season pass and skiing privileges
• Opportunity to live and work in one of the most enchanting settings in the Sierra
• Join a tight-knit community of mountain lifestyle enthusiasts

The Sugar Bowl Magic

Our village isn't just a place, it's where magic comes to life every day. As Director of Village Services, you'llbe entrusted with ensuring that this enchantment endures for generations to come. From crafting bespokehomeowner experiences to fostering a sense of wonder and community, you'll play a pivotal role in makingsure that the spirit of Sugar Bowl continues to captivate and inspire.Ready to be a guardian of our mountain magic? Apply now to join our team and help write the nextenchanting chapter in Sugar Bowl's storied history.Sugar Bowl Resort is an equal opportunity employer committed to creating an inclusive environment forall team members.All duties and responsibilities are essential job functions and requirements and are subject to possiblemodification to reasonably accommodate individuals with disabilities. To perform this job successfully,the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Somerequirements may exclude individuals who pose a direct threat or significant risk to the health or safety ofthemselves or others. The requirements listed in this document are the minimum levels of knowledge,skills, or abilities.

Who you are

• A high-energy, creative individual with a passion for creating exceptional experiences
• Proven ability to anticipate needs and provide seamless, proactive service
• Strong leadership skills with a track record of training and developing top-tier service teams
• Excellent event planning and execution capabilities
• Business acumen with experience in budget management and homeowner billing
• A self-starter with an ability to multi-task and use initiative in a fast-paced environment without outstanding attention to detail.
• Deep appreciation for the magical atmosphere and legacy of Sugar Bowl

What sets you apart

• Previous experience in luxury hospitality or high-end residential services
• Understanding of the unique lifestyle and expectations of mountain homeowners
• Proven track record of creating innovative, memorable events
• Proven ability to develop and inspire a team of up to 12
• Experience in preserving and enhancing exclusive community cultures

What you will do

• Serve as the ultimate host for our homeowners, anticipating their needs and exceeding expectations
• Create and execute extraordinary events that enhance the Sugar Bowl lifestyle
• Train and develop our elite Concierge team and Stewards to deliver exceptional service
• Manage and set budgets while driving business growth
• Manage the day to day operation of the Village Services department
• Ability to collaborate closely with other departments
• Design and implement new, magical experiences that embody the Sugar Bowl spirit
• Foster and maintain strong relationships with homeowners and residents
• Responding to homeowner requests in a courteous and timely manner.
• Preserve and enhance the unique magic that makes Sugar Bowl special
• Manage the Sporthaus
• Manage Laker Mary
• Transportation in and around village and to the resort

Benefits

• Flexible Time Off
• Employer sponsored 401k plan after 1000hrs (and 1-yr)
• Excellent medical benefits
• Employer-paid life insurance
• Additional voluntary benefits (AD&D, critical illness, etc.)
• Employee Assistance Program
• Telehealth urgent care
• Discounted prescriptions
• Excellent professional and training development
• Free ski and tubing passes for employees
• Free ski passes for dependents
• 50% off food at our cafeterias
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at tons of resorts including 24 destinations thanks to the Mountain Collective Hotel discounts
• Employee ski reciprocal programs

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.