Job Details

Help Desk phone and email support, which includes listening and responding to user inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide user satisfaction. Process all IT Requests for new users including workstations, printers, phones, and other peripheral equipment, loading all necessary software. Performs back-up and systems monitoring. Troubleshoots software and hardware on-line to maintain performance and system throughout (drivers and software updates). Monitors jobs using a computer terminal or personal computer (PC). Monitors environmental equipment (air conditioning, humidity and temperature of computer equipment). Assists customers and resolves problems with computer hardware, software, telecommunications, and mobile devices. Review and update documentation. Familiar with imaging, VPN, VNC, and remote desktop. Communicate clearly and concisely with others, orally and in writing, in a professional manner. Follow instructions, orally ...Support Technician, Technician, IT, Support, Technical, Technology, Computer