Job Details

At Action Property Management, we're on a mission to help people love where they live— and that begins with exceptional leaders who bring integrity, passion, and service excellence to every community they manage. We are seeking an accomplished General Manager to oversee daily operations of a luxury high-rise residential community in San Francisco, ensuring a world-class experience for residents, board members, and team members alike.

About the Role

As the General Manager, you will serve as the on-site executive leader, responsible for the overall success of the community. You will manage staff, budgets, resident relations, and board governance with professionalism and precision. This role requires a seasoned HOA leader with strong business acumen, exceptional communication and presentation skills, and a genuine passion for hospitality and service excellence.

Ideal Candidate Profile

The ideal candidate is a confident, service-oriented professional with experience managing luxury residential or hospitality environments. You are proactive, polished, and thrive in high-expectation settings where attention to detail and discretion matter. You lead with empathy and excellence, balancing operational efficiency with a genuine care for people.

Key Responsibilities

• Oversee daily operations, financial management, and strategic planning for the community
• Partner with the Board of Directors to execute the association's vision and uphold governing policies
• Lead, mentor, and develop a diverse on-site team (front desk, maintenance, housekeeping, and management staff)
• Ensure the property maintains the highest standards of appearance, safety, and resident satisfaction
• Manage vendor contracts, capital improvement projects, and preventive maintenance programs
• Foster positive resident and board relationships built on trust, transparency, and responsiveness
• Uphold Action's values and commitment to an exceptional resident experience

Qualifications

• Minimum 5 years of experience in HOA property management or hotel residences, preferably in a high-rise or luxury environment
• Proven leadership experience managing multi-departmental teams
• Strong financial and budget management skills
• Exceptional communication and interpersonal skills
• CMCA, AMS, or PCAM certification preferred or ability to obtain within 6 months of hire
• Bachelor's degree in Business, Real Estate, or related field preferred

Why Join Action

• Certified Great Place to Work® 2025 and recognized by Newsweek as one of America's Greatest Midsize Workplaces
• Collaborative culture built on respect, teamwork, and continuous improvement
• Comprehensive benefits package including health, dental, vision, 401(k), and career growth opportunities
• Competitive compensation + annual bonus

$240,000 - $250,000 a year

Base salary plus 10% annual bonus

Ready to lead with excellence?

Join Action Property Management and help us redefine luxury living through service, leadership, and heart.

We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.