Job Details

Senior HRSD Business Process Consultant

Location: Remote in United States (U.S. Citizens Only)
Employment Type: Full-Time

Our client, a global tech company, are hiring a Senior HRSD (Human Resources Service Delivery) Business Process Consultant to join their team. In this role, you will serve as a trusted advisor to clients, helping them analyze, design, and optimize HR business processes enabled by ServiceNow HRSD or comparable platforms.

Responsibilities

• Lead HRSD process design, analysis and optimization initiatives, ensuring alignment with organizational goals and compliance requirements.
• Translate client business needs into functional requirements, workflows and ServiceNow HRSD configurations.
• Facilitate workshops, stakeholder interviews and process mapping sessions to define current and future state HR service delivery models.
• Provide strategic guidance on best practices in HR operations, employee experience, case management and knowledge management.
• Partner with technical teams to ensure successful implementation and integration of HRSD solutions.
• Develop and maintain process documentation, SOPs and training materials.
• Serve as a subject matter expert on HR transformation, employee journeys and service delivery automation.
• Support change management and adoption initiatives to ensure successful deployment of new HR capabilities.
• Provide mentorship and guidance to junior consultants and project team members.

Qualifications

• U.S. Citizenship required.
• Bachelor's or Master's degree in Human Resources, Business Administration, Information Systems or related field.
• 5+ years of experience in HR business process consulting, HR operations, or HR technology implementations.
• At least 3 years of hands-on experience with ServiceNow HRSD or similar HR service management platforms.
• Proven expertise in HR process design, optimization and transformation.
• Strong understanding of HR functions such as Employee Relations, Onboarding, Case Management, Knowledge Management and HR Shared Services.
• Excellent communication, facilitation and stakeholder management skills.
• Demonstrated ability to work independently in a remote, distributed environment.
• ServiceNow Certified Implementation Specialist – HRSD, CSA certification is a plus.

Benefits

• 100% Remote Work (U.S. only)
• Competitive compensation