Job Details

• Provide first-level support for computers, printers, point-of-sale (POS) systems, slot systems, scanners and other IT hardware and software.

• Respond to IT help desk requests, document issues, and track resolutions.

• Assist with installation, configuration, and maintenance of PCs, servers, network devices, and gaming systems.

• Maintain accurate logs of system changes in compliance with Nevada Gaming Control Board (NGCB) requirements.

• Support surveillance, security, and compliance systems to ensure uninterrupted operations.

• Assist with user account management, password resets, and system access requests.

• Conduct routine hardware inspections, updates, and preventive maintenance.

• Escalate complex issues to IT Director or external vendors as necessary.

• Maintain confidentiality and protect sensitive information per company policies and regulatory requirements.

• Provide after-hours and on-call support as needed in a 24/7 casino operation.

• Develop recommendations for management.

• Responsible for maintaining IT compliance with Nevada Gaming Regulation

Other reasonable duties assigned.

• Must be 21 years or older and be able to obtain a Gaming Card
• Ability to work flexible hours, including nights, weekends and holidays as needed
• Strong problem-solving skills with a focus on guests relations
• Must be able to work independently as well as part as a team
• Strong communication skills and excellent phone etiquette

Full Time Benefits Include: Medical, Dental, Vision, 401K, Vacation Time, Sick Days, Personal Days.

Equal Opportunity Employer
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