Job Details

Overview

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. We are recognized as a Leader by G2 and TrustRadius and are redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Position

The Vice President Revenue Operations directs the Companys investments in Go To Market (Sales, Customer Success, Marketing, SDR/BDR) effectiveness and manages functions essential to GTM productivity. This includes strategic planning (TAM analysis and prioritization), execution planning (marketing and sales investment), reporting, quota setting and management, sales pricing and margin strategies, and sales process optimization. The VP Revenue Operations is responsible for the overall productivity and effectiveness of the go-to-market organization. Reporting to the Chief Revenue Officer, the VP Revenue Operations directly supports the Companys CRO and collaborates with internal and external stakeholders to ensure the GTM organizations efficient operation and success.

Responsibilities

• Segmentation analysis and strategic prioritization/investment recommendations
• CapDB strategy and implementation to optimize sales CAC and accelerate ARR growth
• Marketing Operations
• Marketing forecasting and investment strategy; setting expectations
• Marketing results reporting
• Coordinate with the CMO and digital marketing team to rationalize and maximize MarTech stack investments
• Optimize ad spend effectiveness and ROI in partnership with the digital marketing team
• Create and maintain reporting that optimizes marketing message effectiveness
• Coordinate/optimize sales reporting, forecasting, planning, and budgeting; ensure quality, accuracy, and process consistency
• Weekly bookings forecast and compliance processes
• Monitor the distribution of sales reports and provide new reporting tools as needed
• Revenue and Margin Optimization; translate value proposition into pricing and contracting aligned with KB4s strategy
• Optimize deal modeling to generate analytics and guidelines for comparable deals
• Identify opportunities to balance growth, revenue, and margin
• Collaborate with FP&A to meet sales objectives
• Analyze competitive and economic landscape to develop pricing and margin strategies
• Provide analytical support for sales, marketing and product leadership of key drivers of performance
• Reporting and Compliance in collaboration with the Director of Strategic Projects
• Compensation Strategies: optimize incentive structures and quotas across channels
• Sales Enablement and Optimization: develop training programs and manage OKRs; ensure sales rep engagement and a winning culture
• Identify and prioritize sales process improvements; work with management to address bottlenecks
• Implement enabling technologies, including CRM, and monitor CRM standards compliance
• Provide recommendations on hiring, firing, promotion, and discipline of subordinate staff

Qualifications

• Four-year college degree from an accredited institution; MBA or equivalent preferred
• Minimum ten years of sales, marketing and/or financial senior management experience in a B2B environment
• Minimum five years in a sales operations, business planning, or sales support management role
• Experience leading analytically rigorous corporate initiatives
• Sales/GTM strategy and planning experience
• Managing/influencing Business Applications (Salesforce)
• Proven leadership in Sales and Marketing Operations
• Ability to develop accurate measures for success linked to compensation strategies

The base pay for this position ranges from $220,000 - $250,000, depending on skills and experience.

We will accept applications until 12/16/2025.

We offer bonuses based on monthly sales targets, referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and a relaxed dress code in a modern, high-tech environment. For more details about benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of the hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, sexual orientation, or any other protected characteristic. If you require reasonable accommodation in completing this application or during the interview process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.