Job Details

Front Office Host

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. The Front Office Host is responsible for assisting guests efficiently, courteously, and professionally in all Front Office-related functions and to maintain high standards of service and hospitality.

Responsibilities Include:

• Welcome and register guests, providing exceptional service throughout their stay.
• Process guest check-ins and check-outs efficiently using the hotel's property management system.
• Handle guest inquiries and resolve any issues or concerns with professionalism and care.
• Manage cash, credit, and room charge transactions accurately.
• Coordinate with other departments (Housekeeping, Engineering, Bell Desk, etc.) to ensure a seamless guest experience.
• Answer and route phone calls and messages in a courteous and timely manner.
• Maintain a working knowledge of hotel amenities, services, and local attractions to assist guests effectively.
• Uphold Hyatt's high standards of cleanliness, presentation, and guest engagement at the Front Desk.

Qualifications:

• A true desire to satisfy the needs of others in a fast-paced environment.
• Previous hotel or customer service experience preferred.
• Refined verbal and written communication skills.
• Strong computer skills; prior experience with Opera or similar systems is a plus.
• Ability to work a flexible schedule, including weekends and holidays.

Full-Time Colleague Benefits Include:

• Competitive pay and comprehensive benefits package
• Discounted hotel night stays and Friends & Family rates at Hyatt hotels worldwide
• Free colleague meals during shifts
• 12 complimentary hotel nights per year through the Hyatt Global Comp Program
• Paid time off, holidays, and wellness days
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Savings Plan with company match
• Tuition reimbursement and colleague development opportunities

Our Values:

• Empathy
• Integrity
• Respect
• Inclusion
• Experimentation
• Wellbeing

Equal Opportunity Employment

Hyatt is an equal-opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-NV-Incline Village

Organization: Hyatt Regency Lake Tahoe Resort, Spa and Casino

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: INC006011

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.