Job Details

Title: Airport System Support Technician - Level 2

Location: Reno-Tahoe International Airport (RNO) - Reno, NV

Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has a new recruitment opportunity due to business expansion, for a Level 2 Airport Systems Support Technician at Reno-Tahoe International Airport in Reno, NV. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you!

FLSA Status and Hours: This is a full-time position and requires onsite shift work. Hours are 8:00 AM - 5:00 PM, Monday - Friday with expectation to work 1-2 weekend shifts per month.

Position Overview: As a Level 2 Airport Systems Support Technician, you will maintain the computers and kiosks that passengers and airline agents use to check-in and board their flights as well as the 1,000+ digital information and advertising screens around the terminal, ensuring seamless operations. We are seeking individuals with exceptional customer service skills, keen attention to detail, and flexibility with time. In this dynamic role, you will enjoy the opportunity to work with computers, solve problems proactively and reactively, and receive valuable technical training.

Experience & Qualifications:

• Ability to inspire, mentor, and support people
• Exceptional communication, attention to detail and decision-making skills
• Experience working in a collaborative team environment
• Organized and methodical with the ability to plan and prioritize time sensitive tasks
• Knowledge of MS Windows and Windows based software required
• Thorough knowledge of computer hardware diagnostics and repair required
• Must possess excellent verbal and written skills
• Must be a self-motivated individual who can perform with minimal direction, using sound judgment and creativity in solving highly complex technical problems
• Must possess the ability to work in a stressful environment and use professional etiquette when dealing with airport personnel, associated customers, and outside vendors
• Experience and proficiency with the following applications and devices: Microsoft Office products, Adobe products, IP Phones, Smartphone devices, VPN, and Network Printers
• Experience supporting Microsoft Entra ID/Microsoft 365 and an understanding of Active Directory
• Experience supporting a network within PCI compliance standards
• Understanding and working knowledge of TCP/IP and Multicast technologies
• Working knowledge and understanding of Active Directory
• Pass a background investigation, which includes a criminal history check as part of requirements by TSA and to complete an airport safety training
• Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (100+ employees)
• Must have a valid Driver's License

Education/Certifications:

• College diploma or university degree in the field of Computer Science, Information Technology, or related field and 3-5 years equivalent work experience
• Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (100+ employees)
• Experience working in airports is preferred, but not a requirement

Knowledge/Certification in the following systems is advantageous:

• Server/domain controller/storage array systems
• Desktops and PC hardware
• Installing/configuring printers
• Microsoft Operating Systems
• Certified in at least of the following areas: A+, Net+, or Security+, or equivalent as deemed acceptable by ServiceTec
• ITIL Foundations training/qualifications advantageous

Benefits:

• Excellent healthcare benefits: Medical and Dental
• 401K including an employer match
• Paid time-off and sickness leave
• Paid Military Leave

Join Our Team
ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world's airport and airline industries and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.

ServiceTec Culture:
ServiceTec is a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if possible.

We consistently recognize those employees who go "above and beyond."

For Immediate consideration, please send in your resume and cover letter, including salary expectations which will be treated in confidence.

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunities with regards to all employees whether full-time, part-time, casual, temporary, and seasonal or contract.

The company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation.