Job Details

Description

Sugar Bowl Resort is looking for aHotel Reservations Agent who will handle all telephone inquiries and reservations accurately and efficiently by answering the telephones courteously, promptly and professionally while promoting hotel services and ensuring maximum room revenues. While maintaining a professional image you will be required to identify, show sensitivity and respond to our guests needs safely and promptly to ensure complete satisfaction to all our guests.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like.

Who you are

• Must be able to work as part of a dynamic quality driven team
• Must be able read, write and speak English fluently
• Must be able to make simple arithmetic computations
• Must be able to understand written and verbal direction
• Must have a great speaking voice and excellent telephone etiquette
• Must have an excellent customer service experience
• Must have knowledge of the surrounding area
• Previous property management system and hotel experience advantageous
• Must be self-motivated
• Must be able to read and interpret documents such us safety rules operation and maintenance instructions
• Must be able to write reports
• Must have the ability to calculate figures and amounts such as discounts, interest, and percentages
• Must be able to lift and/or move 20-50 pounds which also includes snow shoveling

What you will do

• Answering the telephone
• Making reservations for hotel, property rentals, dining reservations or ski school
• Processing deposits and cancelations
• Guest correspondence
• Handling complaint
• Generating reports
• Giving guests proper information of the resort or hotel layout
• Assisting front desk staff, housekeeping and other duties as assigned

Winter Benefits

• Employer sponsored 401k plan after 1000hrs (and 1-yr)
• Paid sick time
• Excellent professional and training development
• Free ski and tubing passes for employees
• Free ski passes for dependents
• 50% off food at our cafeterias
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at tons of resorts including 24 destinations thanks to the Mountain Collective
• Hotel discounts
• Employee ski reciprocal programs

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.