Job Details

Field Service Manager – West Coast

Department: Service

Location: Reno, NV (West Coast Region)

Reports To: Director of Field Service

Status: Exempt

Lead. Serve. Elevate

At Separators, Inc., we're North America's largest independent provider of high-speed disc and decanter centrifuge service—and we're growing. Our reputation is built on technical excellence, unmatched customer loyalty, and a relentless commitment to doing things the right way. We call this the Separators Wa

y.
We're looking for a Field Service Manager in the Reno, NV area who embodies that spirit—someone who leads by example, elevates technical teams, thrives on solving complex service challenges, and builds customer trust that las

ts.If you're energized by coaching technicians, optimizing service operations, improving processes, and ensuring exceptional customer outcomes, this could be the perfect next step in your care

er.
What You'l

l Do
Lead & Develop a High-Performing Service

• TeamProvide coaching, leadership, and performance management for West Coast field service technic
• ians.Promote the highest standards of safety; investigate incidents and drive a proactive safety cul
• ture.Maintain regular touchpoints—minimum two check-ins per month—with each techni
• cian.Conduct annual performance reviews and address gaps in performance or trai

ning.
Ensure Operational Exce

• llenceOversee all field service activity—including maintenance, repairs, and on-site technical su
• pport.Validate that all service jobs are prepared in advance (correct parts, scheduling, BOM accuracy, customer communica
• tion).Ensure technicians are properly equipped with tools, PPE, uniforms, and document
• ation.Maintain and improve accurate machine

BOMs.
Drive Training & Technical Cap

• abilityDevelop and sustain a structured training program for the servic
• e team.Ensure technicians are proficient on the most common centrifuge
• models.Maintain training records and ensure safety certifications and technical competencies are c
• urrent.Provide hands-on job-specific technical support when

needed.
Collaborate Across the

• BusinessPartner with Service Scheduling to ensure efficient technician deployment and strong regional c
• overage.Work closely with Sales, Customer Success, and Operations to enhance customer experiences and drive repeat service b
• usiness.Identify service performance trends and communicate insights to lea

dership.
Champion Customer Sat

• isfactionReview service reports and ensure timely, accurate co
• mpletion.Resolve warranty issues collaboratively with intern
• al teams.Ensure after-hours calls are addressed promptly a
• s needed.Make a minimum of two customer/site visits monthly and support complex field

projects.
Own Service Workflow &

• ComplianceEnsure return of unused parts, timely expense reports, and high-quality service docu
• mentation.Maintain adherence to company travel policy and departmental budget exp
• ectations.Continually improve SOPs and contribute to service department standa

rdization.
Talent, Tools &

• Team GrowthSupport recruiting efforts by identifying high-potent
• ial talent.Build vendor/contractor relationships to support future operati
• onal needs.Serve as a working technician up to 25% of the time whe

n required.
Key Performa

• nce MeasuresAfter-hours responsiveness (goal: 100% answered emer
• gency calls)Customer satisfaction and reduction in o
• rder backlogTechnician productivity and deploymen
• t efficiencyCost management and adherence to departm
• ental budgetQuality and consistency of service documentation

and training
W

• hat You BringHigh school diploma required; post-secondary technical or business train
• ing preferred10+ years of centrifuge repair, maintenance, or operation experie
• nce preferredStrong mechanical aptitude (welding/electrical b
• asics a plus)Proven experience using hand tools and troubleshooting in field
• environmentsStrong communication skills and customer relationsh
• ip capabilityExperience resolving conflict and coaching te
• chnical teamsContinuous improvement mindset with strong problem-so
• lving abilityProficiency in O365; Microsoft Dynamics CRM experie
• nce preferredAbility to trave
• l extensivelyHas availability for after-hours, weekend, or emergency suppor

t when needed
Physica

l Requirements
The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform t

hese functions.
Field & Tra

• vel RequirementsAbility to travel extensively throughout the West Coast region (up to 60%)
• by car or plane.Ability to stand, walk, and move across industrial facilities, shop floors, and customer sites for e
• xtended periods.Ability to bend, kneel, climb stairs/ladders, crouch, and maneuver around centrifuge equipment during inspecti
• ons or training.Ability to lift, carry, push, or pull equipment, tools, or components weighi
• ng up to 50 lbs.Ability to work in environments with noise, vibration, lubricants, cleaning agents, or fluctuati
• ng temperatures.Ability to wear required PPE (safety glasses, gloves, steel-toe boots, hearing pr

otection, etc.).
Cognitive & Communica

• tion RequirementsAbility to read and interpret manuals, service reports, schematics, and technic
• al documentation.Ability to communicate clearly in person and remotely with customers, technicians, an
• d internal teams.Ability to make sound decisions in fast-moving se

rvice situati

ons.
ADA StatementSeparators, Inc. is an Equal Opportunity Employer. We comply with all applicable provisions of the Americans with Disabilities Act (ADA). Reasonable accommodations may be made to enable qualified individuals with disabilities to complete the application process and perform the essential functions of this position. Candidates needing accommodation may contact Human Resourc

es for a

• ssistance.
  BenefitsHealth Insurance with Health Savings Ac
• count (if eligible)Dent
• al/Vision InsuranceLife/D
• isability Insurance401(k)
• with employer matchPaid
• Vacation/Sic
• k TimePaid HolidaysEmployee
• Assistance Prog

ramWellness Program